SHIPPING & DELIVERY
How long will my order take?
- Our current shipping turnaround is 1-3 business days for us to get your order safely packed and on its way. Packages are usually 2-7 business days en route via USPS Priority Mail or FedEx. We’re working with a limited team in our workspace and taking all proper precautions - thanks for your patience!
- Please note that we are entering the holiday shipping season as well! We recommend allowing an extra day or two to receive packages.
Which shipping method do you use?
- We ship all orders via USPS Priority Mail or FedEx Express Saver.
- You will receive an email with tracking information when your order is packed and ready for pickup.
- Once a package has been shipped we cannot control how or when it is delivered.
My order says it’s shipped, but the tracking hasn’t been updated. What’s happening?
- If tracking is not activated on your package, it's likely because the USPS or FedEx didn't entry scan the package when they picked it up from our store.
- It's a common experience (around the Holidays) for tracking to not work and then packages to just magically show up.
- We have a log of what packages are picked up each day from USPS and FedEx. We'll be able to provide you with exact time details.
My package has been lost in transit. What do I do?
- If your package is lost in transit and has not been delivered after 10 business days (following the shipping confirmation email), we will work with you to replace the order based on available inventory.
- If your package says it was delivered but is missing, we ask that you follow up with the USPS or FedEx for claims.
- We are not able to replace or re-ship packages that the USPS or FedEx has marked as delivered.
Can I pick up my online order in the shop?
- Our website is shipping only, right now!
- Our shop is open 6 days a week and will expand hours as we enter the Holiday season. You are more then welcome to stop by and shop in-store!
What is your return policy?
- We do NOT accept returns for custom or personalized orders.
- Online orders may be exchanged up to 5 days after date of delivery for Pronto Print House credit only.
- Items must remain in original packaging with no signs of wear in order to be considered for exchange.
- Please contact firstname.lastname@example.org with a photo of the item within 10 days of date of delivery to begin the exchange process. We cannot accept returns without prior approval via email from email@example.com.
I received my order but there is an issue. What should I do?
- For any questions regarding online orders, please contact firstname.lastname@example.org - we're happy to help!
Do you have any in-person locations?
- We do! We'd love to see your smiling faces at our print house located in Collingswood, New Jersey!
Where can I receive the most current Occasionette information?
- Follow us on Instagram for shop updates!
- Join our email mailing list for sales, events, and special promotions!